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At Biosboost, we are committed to providing exceptional photography services and ensuring client satisfaction. This Return and Refund Policy outlines the terms and conditions regarding cancellations, refunds, and our commitment to delivering quality work. Please read this policy carefully before booking our services.
Due to the nature of photography services, which involve time, creative effort, and scheduling commitments, our return and refund policy differs from traditional product-based businesses. We encourage clients to communicate openly with us about their expectations and any concerns throughout the process.
When you book a photography session with Biosboost, a deposit is required to secure your booking date. This deposit serves as a commitment from both parties and reserves your chosen date and time exclusively for you.
Deposits are generally non-refundable as they represent a commitment of our time and resources. When you book a session, we turn away other potential clients for that time slot, making it difficult to fill the vacancy if you cancel. The deposit compensates us for this lost opportunity.
The deposit amount varies depending on the type of photography service and package selected. Specific deposit requirements will be clearly communicated during the booking process and outlined in your service agreement.
In exceptional circumstances, such as serious illness, family emergencies, or other unforeseen events beyond your control, we may consider transferring your deposit to a future booking date. Such requests will be evaluated on a case-by-case basis and require appropriate documentation.
We understand that circumstances change and sometimes cancellations are unavoidable. However, cancellations affect our business operations and scheduling. Our cancellation policy is designed to be fair while protecting our business interests.
Client-Initiated Cancellations: If you need to cancel your photography session, please notify us as soon as possible. Cancellations made more than 30 days before the scheduled session date may be eligible for rescheduling without penalty, subject to availability. Your deposit will be applied to the new booking date.
Cancellations made between 14 and 30 days before the scheduled session may be rescheduled, but a rescheduling fee may apply. Cancellations made less than 14 days before the scheduled session will result in forfeiture of the deposit, as we typically cannot fill the time slot on short notice.
Cancellations made less than 48 hours before the scheduled session or no-shows will result in forfeiture of the full deposit and may require payment of a cancellation fee equivalent to 50% of the total session cost.
Photographer-Initiated Cancellations: In rare circumstances, we may need to cancel or reschedule a session due to illness, equipment failure, family emergencies, or other unforeseen events. In such cases, we will notify you as soon as possible and work with you to reschedule at a mutually convenient time.
If we cancel a session and cannot provide a suitable alternative date, you will receive a full refund of all payments made, including the deposit. We are not liable for any additional costs or expenses you may have incurred in preparation for the session.
For outdoor photography sessions, weather conditions can significantly impact the quality of photographs. If severe weather conditions make it unsafe or impractical to proceed with an outdoor session, we reserve the right to reschedule.
We monitor weather forecasts closely and will contact you in advance if conditions appear unfavorable. In most cases, we will work with you to reschedule to a date with better weather conditions at no additional charge.
If you choose to proceed with an outdoor session despite unfavorable weather warnings, we cannot guarantee the quality of the results, and no refunds will be provided based on weather-related image quality issues.
For studio sessions, weather conditions do not typically affect the session, and weather-related cancellations by clients are subject to our standard cancellation policy.
Refunds are considered under specific circumstances and are evaluated on a case-by-case basis. Photography is a creative service, and satisfaction can be subjective. We strive to understand your vision and deliver photographs that meet or exceed your expectations.
Service Not Rendered: If we fail to provide the photography service as agreed upon in the service contract, you may be eligible for a full or partial refund. This includes situations where we do not show up for a scheduled session without prior notice or fail to deliver photographs within the agreed timeframe.
Technical Issues: If technical problems result in the loss of all photographs from your session due to our error or equipment failure, and we cannot reshoot the session, you will receive a full refund of all payments made.
Dissatisfaction with Results: We take pride in our work and want you to be happy with your photographs. If you are dissatisfied with the final edited images, please contact us within 14 days of receiving them. We will work with you to address your concerns, which may include additional editing or adjustments.
However, refunds based solely on artistic differences or subjective preferences are generally not provided, as photography is an art form subject to interpretation. We encourage clients to review our portfolio before booking to ensure our style aligns with their expectations.
Breach of Contract: If we fail to fulfill the terms outlined in your service agreement, you may be entitled to a refund. This includes failure to deliver the agreed-upon number of edited images or failure to provide services as described.
If you believe you are entitled to a refund based on the terms of this policy, please contact us in writing with a detailed explanation of your request. Include your booking reference number, session date, and specific reasons for the refund request.
We will review your request within 7 business days and respond with our decision. If your refund request is approved, we will process the refund within 14 business days using the original payment method.
Please note that refund processing times may vary depending on your financial institution. While we initiate refunds promptly, it may take additional time for the funds to appear in your account.
Partial refunds may be issued in situations where some services were provided but not all contractual obligations were met. The refund amount will be proportional to the services not rendered.
We understand that life is unpredictable, and we strive to be flexible when possible. Rescheduling requests are generally accommodated more easily than cancellations, subject to availability.
If you need to reschedule your session, please contact us as soon as possible. Rescheduling requests made more than 14 days before the scheduled session are typically accommodated without penalty, subject to availability.
Rescheduling requests made less than 14 days before the scheduled session may be subject to a rescheduling fee. The fee amount depends on the timing of the request and the type of service booked.
We allow one complimentary rescheduling per booking. Additional rescheduling requests may incur fees or result in forfeiture of the deposit, depending on the circumstances and timing.
Photography services result in digital products (photographs) that are delivered electronically. Once digital files have been delivered and accessed by you, they cannot be returned in the traditional sense.
We deliver photographs through secure online galleries or file transfer services. You are responsible for downloading and backing up your photographs. We maintain copies of your photographs for the period specified in your service agreement, but we are not responsible for long-term storage.
If you experience technical difficulties accessing or downloading your photographs, please contact us and we will assist you. Technical issues on our end that prevent you from accessing your photographs will be resolved promptly at no additional cost.
If you order print products or physical goods as part of your photography package, different return terms may apply. Print products are typically custom-made and cannot be returned unless there is a defect or error on our part.
If you receive damaged or defective print products, please notify us within 7 days of receipt with photographic evidence of the damage. We will arrange for a replacement at no additional cost.
Returns due to customer error, such as incorrect address information or refusal of delivery, are not eligible for refunds. Additional shipping charges may apply for reshipment.
We are committed to resolving any issues or concerns amicably and professionally. If you have a complaint or dispute regarding our services, please contact us directly so we can work toward a resolution.
Most issues can be resolved through open communication and mutual understanding. We encourage clients to discuss concerns with us before pursuing formal dispute resolution processes.
If we cannot reach a mutually satisfactory resolution, disputes may be subject to mediation or arbitration as outlined in our Terms of Use. Legal action should be considered a last resort after all other resolution attempts have been exhausted.
We recognize that exceptional circumstances may warrant special consideration. If you believe your situation warrants an exception to this policy, please contact us with a detailed explanation.
Exceptions are granted at our sole discretion and are not guaranteed. Factors we consider include the nature of the circumstances, timing of the request, our ability to mitigate losses, and your history as a client.
Documentation may be required to support requests for exceptions, such as medical certificates for illness-related cancellations or other relevant evidence.
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
However, any bookings made before policy changes will be governed by the policy in effect at the time of booking, unless otherwise agreed in writing.
If you have questions about this Return and Refund Policy or need to request a cancellation, refund, or rescheduling, please contact us:
Biosboost
62 Glebe Point Rd, Glebe NSW 2037, Australia
Phone: 1300 288 818
Email: writetous@biosboost.world
We are here to help and will respond to your inquiry as quickly as possible. We appreciate your understanding of our policies and look forward to working with you.